🛎️Service Management Analyst

"Deliver Reliable, Scalable, and Secure Services"  
Learn how to manage systems and services with precision, accountability, and user-centric design.

IT Operations & Support Stream | Duration: 6–12 weeks | 💻 Mode: Online & Facilitated  
🎯 Ideal for IT support staff, system administrators, service desk agents, and operations managers.

• Covers ITIL-aligned service management principles
• Includes incident, problem, change, and configuration management
• Branded guides, service templates, and facilitator feedback
• WhatsApp support and mobile-friendly access

📜 Certificate of Completion  
🧑‍🏫 Facilitator-led sessions with progress tracking