Short Courses

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We develop customized training program after conducting proper needs analysis for your organisation before training which is followed by post–assessments to ensure that the skills transfer has effectively taken place. In addition to this, a follow up is then made with a report as to the effectiveness of the training program. Below is a list of training specialties that we offer.

Contact us on info@finwebsa.co.za for more details

End User Computing

These courses are offered in: 2007, 2010 and 2013
 Microsoft Access
 Microsoft Excel
 Microsoft Outlook
 Microsoft PowerPoint
 Microsoft Project
 Microsoft Publisher
 Microsoft Word
 Internet and Email

Essential Soft Skills - PSETA

 Basic Numeracy and Literacy
 Business Communication
 Business Etiquette
 Business Writing
 Conflict Management
 Customer Service
 Effective Selling
 Health and Safety in the workplace
 HIV and AIDS in the workplace
 Interview Skills
 Minute taking
 Negotiation Skills
 Reception Skills
 Telephone Skills
 Time Management
 Presentation Skills
 Workplace Diversity

Management

 Business Planning
 Change Management
 Coaching and Mentoring
 Diversity in the workplace
 Finance Management
 Interview techniques
 Leadership
 Management Principles
 Managing Budgets
 Managing Meetings
 Problem Solving
 Project Management
 Supervisory Skills
 Public Speaking

Contact Centre

 Contact Centre Support
 Customer Care
 Call Centre Selling
 Communication
 Voice Management
 Listening Skills
 Team Development
 Telephone Skills
 Written Communication

Business Skills

 Business Cashflow Management
 Business Etiquette
 Business Management
 Entrepreneurial Skills
 Office Administration
 Sales and Marketing

ICT Governance

Course content for ICT Governance

ICT Corporate Governance

  • Introduction to Corporate governance,
  • Corporate governance of ICT
  • Governance of ICT

Industry Accepted ICT Governance Frameworks Overview

  • COBIT5
  • King IV
  • ISO38500

DPSA CGICTPF

  • Overview of CGICTPF
  • Implementation guidelines
  • Alignment to ICT governance
  • Maturity Assessment

ICT Strategic Plan

  • ICT Strategic planning (Strategic role of ICT in organisations)
  • ICT-Business Alignment (Improving competitiveness)
  • ICT Risk Management
  • Maturity Assessment

ICT Steering Committee

  • Role of the ICT Steering Committee in Evaluating, Directing and Monitoring ICT
  • Evaluating ICT Investments, ICT Portfolio and Projects
  • ICT Steering Committee Charter
  • Simulating and ICT Steering Committee meeting and reporting

Workshop Outcomes

  • Theoretical and practical applications in Corporate Governance of ICT and Governance of ICT
  • Practical steps for realising effective Governance of ICT and business goals through ICT
  • Practical tools to ICT strategic planning and alignment of ICT to business strategy
  • Identification of gaps and solutions to Governance of ICT and required human capacity
  • Knowledge of evaluating and measuring implementation of CGICTPF
  • Understanding of regulatory requirements for effective Governance of ICT and industry accepted frameworks.

Contact us on info@finwebsa.co.za for more details