Learner Support
Let’s help you find your next step.
Having trouble accessing eCampus, locating your programme or understanding where to ask a question? Choose the support topic below or send us a brief enquiry.
SupportLearners
Login help
I cannot sign in
Check that you are using the account details issued to you and that you have entered them correctly. If you have forgotten your password, use the password-recovery option on the eCampus login screen.
If you still cannot sign in, contact support with a description of the problem. Never include your password.
I have not received my account details
If your enrolment has been confirmed but you have not received access instructions, contact your programme team. Include the programme name and the email address you used during enrolment.
I can sign in, but I cannot see my programme
Tell us the programme you expect to access and what you see after signing in. The team will need to check your enrolment and access arrangements.
Technical and academic support
I have a technical problem
Describe what you were trying to do, the error message and the device or browser you were using. If a screenshot is needed, support will explain how to share it safely.
I need help with an activity or assessment
Contact your facilitator or programme team using the channel provided for your programme. Include the activity name and explain which part of the instruction you need help with.
Do not submit assessment work through the public contact form.
I may miss a deadline
Contact your programme team as soon as possible and explain the situation. Any extension or alternative arrangement must be considered under the applicable programme rules.
Need learner support?
Choose a support enquiry or message our learner-support team on WhatsApp.
Contact Learner Support